More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI-Powered CX: From Contact Centre to Company-Wide Care – Jurgen Hekkink, Head of Product Marketing, AnywhereNow, discusses Contact centres have long been the heart of customer service, essential for ...

The return of voice: AI’s unlikely role in shaping the future of CX in the contact centre – Lewis Gallagher, Transformation Consultant at Netcall Recent years have seen the customer experience (CX) ...

Cathy Mauzaize, President, EMEA at ServiceNow, says: “Business leaders across EMEA risk being left behind if they fail to embrace the collaboration between AI and human expertise.” “Consumers are no ...

contact centre outsourcer Sigma Connected has been named in the prestigious The Sunday Times Best Places to Work list.

MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The ...

Hybrid working is here to stay but UK organisations still struggling with workplace culture claims new survey – The survey reveals that the majority of UK contact centres expect three-quarters or more ...