Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

The removal of certain offerings and key business positions can ultimately cause irreparable damage to the customer ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer ...

Chatbots evolve beyond cost savings. Once seen as call deflection tools, today’s bots are brand touchpoints powered by large ...

“Businesses seeking AI-driven value in customer experience will deploy specialized AI agents with domain expertise in product lines, inventory, pricing, delivery, and legal constraints,” says ...

Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact ...

Generative AI is transforming the Indian insurance sector, enhancing customer retention by 14% and increasing Net Promoter ...

Customer experience is one of the key ways we try to add value—not just in the services we deliver, but in the way we support and connect with the people behind every brand we work with.

The company is laying the foundations to make Starbucks “once again the gold standard in customer service” and is planning to ...

Baxter said designed its new Raleigh Customer Experience Center "specifically to showcase our ecosystem of connected care ...