Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Artificial intelligence (AI) is infamous for its resource-heavy training, but a new study may have found a solution in a novel communications system, called ZEN, that markedly improves the way large ...

Grok 4 is leading several notable benchmarks, narrowly beating seasoned players like OpenAI and Google. Since its launch, ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

EU unveils AI code demanding transparency, copyright safeguards, and safety steps from firms like OpenAI, Google, and ...

What Sold, What Dropped, and What It Means for U.S. Retail Microsoft Outlook Outage Disrupts Millions of Users Globally ...

Prompt engineering is the practice of priming LLM queries to increase quality and reliability. Users cannot fully safeguard ...