CI's researchers tested eight virtual assistants across five prompt categories (Account Information, Troubleshooting, Transactions, FAQs and Escalation) evaluating each tool's ability to respond to ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

My title is Senior Features Writer, which is a license to write about absolutely anything if I can connect it to technology (I can). I’ve been at PCMag since 2011 and have covered the surveillance ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

With online grocery sales booming during the coronavirus pandemic, Albertsons Cos. is stepping up customer service with digital assistance technology from Nuance Communications. Albertsons plans to ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In order to stay ahead, businesses often need to adopt new ...

What Microsoft was working on with Bing Chat has evolved into something much more – Windows Copilot. Copilot is an AI-powered virtual assistant, much like Google Assistant on the Pixel, except with ...

I burned a pot of black beans the day I hired my virtual assistant. I was on break from my day job, writing my book proposal, preparing beans for dinner, and trying to stay relatively sane during the ...

For $7 an hour, virtual assistants use AI tools to write LinkedIn posts and comments on behalf of Western executives.