1 The average global banking customer retention rate in 2025 is 82.4%. 2 Digital-only banks now hold a customer churn rate of ...

These leading American financial institutions excel at keeping customers satisfied and loyal through service, trust-building ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

VZ gains momentum with strong 5G adoption, low churn and a customer-focused strategy driving growth in the Consumer segment.

Verizon’s first quarter results aligned with Wall Street’s expectations, reflecting steady progress in its core wireless and broadband businesses. Management credited the company’s year-over-year ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer experience (CX).

An alleged Verizon data breach has seen hackers offering for sale a database of 61 million customer records, which includes personal information useful for both phishing attempts and identity theft.

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

Verizon Communications (NYSE:VZ) has recently made significant strides in enhancing its product offerings and customer experience, marked by events like the Verizon Frontline verification of ...

Verizon’s customer transformation is built on the foundation of America’s fastest and most reliable 5G network at home and on the go.

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.