With this valuable information, any company in any industry can learn from the investment Verizon is making in customer experience (CX).

VZ gains momentum with strong 5G adoption, low churn and a customer-focused strategy driving growth in the Consumer segment.

This evolution, a key component of Verizon's multi-year consumer strategy, introduces immediate and ongoing enhancements across customer care, digital services, and retail, leading the industry ...

Verizon’s customer transformation is built on the foundation of America’s fastest and most reliable 5G network at home and on the go.

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take a look at how wireless, cable and satellite stocks fared in Q1, starting ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...