Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

RELATED: Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion Tech companies are relying on AI to help with everything from customer service to software engineering.

We recently published Jim Cramer’s Fresh 14 Stocks & Thoughts About Market Performance. Salesforce, Inc. (NYSE:CRM) is one of the stocks Jim Cramer recently discussed. Salesforce, Inc. (NYSE:CRM) is a ...

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support. Up Next: Get 5 ...

Salesforce, Singapore Airlines Collaborate On AI-Powered Customer Servicing Applications March 11, 2025 — 09:00 pm EDT Written by RTTNews.com for RTTNews -> ...

According to Washington, AI has enabled Salesforce to reassign 500 customer service workers to other roles at the company this year, resulting in a cost savings of $50 million. The company is also ...

This new AI-driven chapter in the Salesforce and Informatica partnership will extend Agentforce for Sales and Agentforce for Service with enriched customer intelligence — empowering ...

Benioff also pointed to Lennar Corp., a Florida-based homebuilder that ran a hackathon after Salesforce’s Dreamforce and developed five AI agent use cases to improve customer service and save money.

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered capabilities aimed at making employee support and human resources solutions ...

RELATED: Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion Tech companies are relying on AI to help with everything from customer service to software engineering. Job ...