Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

CRM is placing a big bet on Agentforce, its AI agent platform, as the next major growth engine. This new AI-driven platform ...

Freshworks (FRSH) stock is in focus after the business software company reported better-than-expected second quarter results.

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company, as 51% of hiring in Q1 ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Salesforce India’s president and CEO insists brands to leverage AI and Martech not merely for technological advancement but to fundamentally enhance human experiences. In conversation with ET ...

Salesforce CEO Marc Benioff believes AI will augment the workforce rather than cause mass layoffs, differing from other tech leaders' predictions. He ...

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.