Salesforce expands its AI training program with a new three-tier certification designed to validate advanced expertise in ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

RELATED: Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion Tech companies are relying on AI to help with everything from customer service to software engineering.

Benioff also estimated that Salesforce has reached 93% accuracy with the AI product it’s selling to customers, including Walt Disney Co., which was developed to carry out tasks such as customer ...

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support. Up Next: Get 5 ...

• Salesforce's Einstein GPT: Salesforce has introduced Einstein GPT, a generative AI platform that automates complex customer service tasks, including processing returns and refunds.

AI is changing how Salesforce looks, but Marc Benioff doesn't seem to be the doom-and-gloom others in Silicon Valley are ...

Salesforce, Singapore Airlines Collaborate On AI-Powered Customer Servicing Applications March 11, 2025 — 09:00 pm EDT Written by RTTNews.com for RTTNews -> ...

RELATED: Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion Tech companies are relying on AI to help with everything from customer service to software engineering. Job ...