The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
The company said a technical issue with a third-party vendor was to blame for a disruption with deposits and payment processing that stretched into the weekend.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
FOX Business reached out to Capital One for comment. It’s the latest blow to the financial institution, which is being sued by the Consumer Financial Protection Bureau (CFPB) for allegedly misleading customers by not notifying them of account options that paid higher interest rates.
Capital One customers have been unable to access their direct debits, leaving them unsure how they will be able to pay their bills and other essential expenses.
The Consumer Financial Protection Bureau has filed suit against Capital One for allegedly misleading customers about its high-interest savings accounts.
A service disruption continues to hamper customers of Capital One, with some frustrated that they are unable to see their deposits
The U.S. Consumer Financial Protection Bureau is suing Capital One, claiming the company cheated customers out of $2 billion by misleading them.
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