ServiceNow CMO Colin Fleming shares why the company is rebranding themselves as a CRM company in the midst of the rapid and significant impact agentic AI is having on the industry. And also shares a ...

The new Firefly Video Model, an artificial intelligence video generation model, powers Generate Video (beta) in the Firefly application, as well as Generative Extend (beta) in Adobe Premiere Pro, and ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

Eloquens AI leverages IgniteTech's AI-enabled data structures to ensure accuracy while maintaining brand voice and context. The platform supports the major email platforms including Microsoft 365, ...

The Nooks and LeadIQ integration helps sales teams connect with prospects through automated mobile data verification and enrichment.

Upland Software, a provider of cloud software for digital transformation, has added Audiences to its Adestra platform bringing train of thought analytics to email marketers and email data analysts for ...

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security guidelines designed to protect cardholder data, secure payment processing, safeguard organizations from breaches and ...

k-ecommerce, a B2B online commerce and payment solution provider, has added platform capabilities enhancing digital buying experiences, streamlining operations, and accelerating growth for small and ...

monday.com, providers of a multi-product platform that runs all core aspects of work, has released monday service to help organizations deliver exceptional support experiences faster.

Situm and HappyOrNot partnership combines indoor positioning and satisfaction measurement tools for large indoor spaces.

"Places Scout has been a trusted provider of local search intelligence for nearly a decade," said Michael Walrath, Yext's CEO and chairman, in a statement. "Bringing Places Scout's data into Yext ...

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...