Despite $40B spent on GenAI, only 5% of companies see real ROI. Learn what separates AI winners from endless pilots.

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve ...

Genpact’s CMO Caitlin Blewett reveals how she managed a bold rebrand, where she's using agentic solutions and how to lead through change.

Canto XI launches with new products powered by the Canto AI engine to end digital asset chaos, streamline fragmented workflows, and accelerate brands’ content creation ATLANTA – October 8, 2025 ...

Macro events combined with the rise of generative and agentic AI threaten to disrupt content management. Here’s how organizations can prepare.

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.

In a world of infinite choice, where individuals have unfettered access to countless brands, experience has become the key battleground for modern marketers. Today, customer experience (CX) is what ...

Agents, operating across data and applications, will leverage decades of Teradata IP and industry knowledge to autonomously generate business value from meaningful customer signals SAN ...

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience ...

David Gordon investigates executive leadership for a global investment firm, freelances in tech and media and writes long-form stories that ask more questions than they answer. He’s always chasing the ...

The takeaway for CMOs and other C-suite leaders is clear: customer experience is not a support function, but a strategic growth lever. When you treat emotional engagement as a core business driver and ...

Qlik announced the rapid adoption of Qlik Predict, a no-code predictive analytics platform designed for business users. The solution, announced Oct. 1, aims to transform how organizations leverage ...