Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity Elsie’s Story ...

Capita have advised staff at their contact centres working on the Scottish Power contract of the ‘risk’ to their jobs and have entered a 45 day period of consultation with both Unions and Staff.

Ready to adopt AI in your contact centre – but not sure where to start, or how to prove the value? In this strategy-focused webinar, we break down two core approaches to AI adoption – the “assistive” ...

A new research report from the European Customer Contact Alliance (ECCA) reveals that the contact centre industry is set for a new wave of digital transformation, with the pace of change expected to ...

Sabio Group’s first-ever Disrupt event in France concluded earlier this week with resounding success, selling out completely as French customer experience (CX) leaders gathered to explore how ...