An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. Can Consumer Rescue help?

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She is a journalist, consumer advocate, travel writer, mediator, and former psychotherapist. Michelle is also the travel ombudsman ...

Distraught cruise ship passengers often contact Consumer Rescue and ask our team to mediate their complaints directly with the cruise lines. These news reports cover passenger issues from all of the ...

This is what happens when troubled travelers get denied boarding their flights and cruises. Each denied boarding fiasco ends with a helpful fix from the Consumer Rescue advocacy team.

Vantage Travel finally pulled the plug on itself and filed for Chapter 11 bankruptcy on June 29. Here's what customers need to know now.

Avoid car rental mishaps with these precautionary steps. Find out everything you need to know about renting a car and getting the best rate.

Here's your ultimate guide to planning and taking a cruise in 2025 to help you avoid common passenger mistakes. Michelle Couch-Friedman has mediated hundreds of cruise fiascos for passengers over the ...

Are you a victim of the Vantage Travel bankruptcy consumer catastrophe and still hoping for a refund? Here's how Consumer Rescue could help.

Zelle users, beware: Scammers are aiming their sights right at your bank account. It’s true – the money transfer service has quickly become the preferred method of thieves everywhere looking for ...

Can Norwegian Cruise Line cancel a family's $4,657 cruise -- and keep all their money -- over a $112 unpaid ground transfer. NCL says it can.

If a stranger sends you money by mistake via Zelle, should you give it back? If so, how do you do it without exposing yourself to a scam?