Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Artificial intelligence (AI) is infamous for its resource-heavy training, but a new study may have found a solution in a novel communications system, called ZEN, that markedly improves the way large ...

Grok 4 is leading several notable benchmarks, narrowly beating seasoned players like OpenAI and Google. Since its launch, ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

EU unveils AI code demanding transparency, copyright safeguards, and safety steps from firms like OpenAI, Google, and ...

What Sold, What Dropped, and What It Means for U.S. Retail Microsoft Outlook Outage Disrupts Millions of Users Globally ...

Prompt engineering is the practice of priming LLM queries to increase quality and reliability. Users cannot fully safeguard ...

Compose allows developers to connect securely with Docker’s Model Context Protocol Gateway, facilitating communication and ...

AI systems are remarkably capable, but they need you – a human – to bridge the gap. Here are 4 tips for developing prompts.

Helix Parallelism’ can process millions of words and support 32x more concurrent users. It’s a breakthrough, but is it useful ...

The panelists demystify AI agents and LLMs. They define agentic AI, detail architectural components, and share real-world use cases and limitations. The panel explores how AI transforms the SDLC, ...

The idea of “enterprise email security” is no longer sufficient, as it fails to address the full scope and scale of what must ...