Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Agentic AI tops many telecom providers’ strategic objectives for 2025. Recognizing its potential, some providers are already ...

IPO-bound Flipkart is conducting another round of Esop buybacks. This and more in today's ETtech Top 5. Flipkart is offering ...

Artificial intelligence (AI) is infamous for its resource-heavy training, but a new study may have found a solution in a novel communications system, called ZEN, that markedly improves the way large ...

Grok 4 is leading several notable benchmarks, narrowly beating seasoned players like OpenAI and Google. Since its launch, ...

Bet365 had a breakthrough by combining metadata tagging and GraphRAG to give gen AI the all-important context it needed.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Coinbase and Perplexity AI team up to deliver real-time crypto market data and AI-driven insights—redefining how traders and ...

When Pat Casey joined ServiceNow around two decades ago, he was employee number nine at the digital workflow company. It now ...

EU unveils AI code demanding transparency, copyright safeguards, and safety steps from firms like OpenAI, Google, and ...

What Sold, What Dropped, and What It Means for U.S. Retail Microsoft Outlook Outage Disrupts Millions of Users Globally ...

From cosmic rays to CT scans, radiation surrounds us but not all exposure is dangerous. Here’s how to separate fact from fear ...