Cognigy, the global leader in AI-first customer service automation, today announced the launch of its Mastery Program, a new ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

Hello from the road! So contract law generally requires a party to manifest their assent to the terms of any agreement. That ...