With this valuable information, any company in any industry can learn from the investment Verizon is making in customer experience (CX).

VZ gains momentum with strong 5G adoption, low churn and a customer-focused strategy driving growth in the Consumer segment.

Verizon Communications (NYSE:VZ) has recently made significant strides in enhancing its product offerings and customer experience, marked by events like the Verizon Frontline verification of ...

Verizon’s customer transformation is built on the foundation of America’s fastest and most reliable 5G network at home and on the go.

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take a look at how wireless, cable and satellite stocks fared in Q1, starting ...

Verizon is rated Buy with ~18% undervaluation, a 6.5% dividend yield, and solid growth potential. Read here for an analysis ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

These leading American financial institutions excel at keeping customers satisfied and loyal through service, trust-building ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...