While we anticipate public sector pressures to persist in the second half of the year,"TAKEAWAYSConsolidated Revenue: $34.5 billion in consolidated revenue, up 5.2% year over year, driven by wireless ...

If AT&T frustrates customers, it risks losing their business, as the company faces a growing threat. Cable companies have ...

Verizon Fios is a fiber internet service provider offering plans with speeds up to 2 Gigs. Learn if Verizon Fios is right for you.

Aside from being able to deliver globally for customers, Verizon is also making sure it develops its IoT Connected Solution Portfolio in a way that makes it technically intelligible to both customers ...

Verizon 5G offers three home internet plans with download speeds up to 1,000 Mbps. Learn if Verizon 5G is right for your ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Customer Champions will work on the issues behind the scenes, providing the customer updates through the channel of their choosing.

Verizon has announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support. This evolution, a key component of Verizon's ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...