Salesforce expands its AI training program with a new three-tier certification designed to validate advanced expertise in autonomous agent development.

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in the long run. Analyst praises AI-powered Agentforce and projects $1.7B ...

CRM is placing a big bet on Agentforce, its AI agent platform, as the next major growth engine. This new AI-driven platform ...

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company, as 51% of hiring in Q1 ...

Salesforce India’s president and CEO insists brands to leverage AI and Martech not merely for technological advancement but to fundamentally enhance human experiences. In conversation with ET ...

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

But is AI actually making you more effective at your job? The only way to find out is to spend hands-on time with AI tools – ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.