Salesforce expands its AI training program with a new three-tier certification designed to validate advanced expertise in ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Benioff said Salesforce has “built a deeply unified enterprise AI platform—with agents, data, apps, and a metadata platform . . . with Agentforce, Data Cloud, our Customer 360 apps, Tableau ...

Earlier this year, Salesforce planned to cut over 1,000 employees as it hired for AI-focused roles, particularly in sales. More stories like this are available on bloomberg.com ©2025 Bloomberg L.P.

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support. Up Next: Get 5 ...

AI is changing how Salesforce looks, but Marc Benioff doesn't seem to be the doom-and-gloom others in Silicon Valley are ...

• Salesforce's Einstein GPT: Salesforce has introduced Einstein GPT, a generative AI platform that automates complex customer service tasks, including processing returns and refunds.

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company, as 51% of hiring in Q1 ...

Salesforce, Singapore Airlines Collaborate On AI-Powered Customer Servicing Applications March 11, 2025 — 09:00 pm EDT Written by RTTNews.com for RTTNews -> ...

RELATED: Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion Tech companies are relying on AI to help with everything from customer service to software engineering. Job ...