CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

AI as a call center trainer, shutdown drags on (and drags down consumers), Kimberly-Clark to buy Kenvue, is AI to blame for ...

A Ram owner's nightmare leads to a surprising trade. He traded a new 2025 Ram 1500 for an older 2023 Ford F-150 with higher ...

New York’s Public Service Commission (PSC) will hold its final two public hearings about a NYSEG rate hike request via Zoom ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

A small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination” were included in the leak, Discord informed users like me last week.

Budget mobile plans continue to grow as people look to cut costs where they can, and Google Fi is incentivizing customers ...

SoFi and Upstart are well-known online lenders that offer fast personal loans without the hassles of applying through a bank. SoFi’s larger loan limits and low fees appeal to well-qualified borrowers, ...

Humans still matter most. Google Research head Yossi Matias argues that AI won’t replace scientists — it will multiply their ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...