Virtual digital assistants and online chatbots are two of the most influential tech innovations that we interact with daily in our personal and professional lives. Here we define what they are and ...

But for virtual assistants in a chatbot modality, it’s important to distinguish between the two; virtual assistants are evolutions on the foundation laid by chatbots. So what makes them different?

Evolving Bots & Assistants Requires A Human Touch Whether it’s a simple chatbot or a more intelligent assistant, there is some manual work to be done on the backend to “train” the technology to have ...

Broader use of virtual assistants/chatbots began in the 2010s, when Siri, Cortana and Alexa arrived. These virtual assistants could replace typed searches for anything from a recipe to a weather ...

Building bots Westpac has been working with chatbots for years. Since 2018 it has offered customers Red, a virtual assistant that answers basic questions and is based on IBM Watson technology. “It's a ...

Verint ®, The Customer Engagement Company™, today announced that its Intelligent Virtual Assistant was selected as" Best Chatbot Solution" in the fifth annual AI Breakthrough Awards program ...

Virtual Agent technology, which powers today’s most advanced virtual assistants and chatbots, will be a driving force behind the evolution of information technology over the next decade, because ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience.

The Clerk of Courts, Russ Joseph, has introduced Athena, the new automated virtual assistant and chatbot Friday.Athena will make the clerk’s office more accessible to citizens by being available ...

Kearny Bank is rolling out a virtual assistant chatbot, powered by Clinc, to provide 24/7 information and support via its website.

As college campuses are nearly shut down physically, administrators are more inclined to use chatbots as well as virtual assistants to aid them in their teaching endeavors. This can help preserve ...

Psychology professor Michelle Drouin wanted to know how people would react if a chatbot could emulate a human.