A top-rated app on the Salesforce AppExchange, Textey pitches itself as assisting in building customer relationships through one-to-one conversations, the ability to broadcast texts and adding ...

Salesforce Launches Next Generation of Einstein, Bringing a Conversational AI Assistant to Every CRM Application and Customer Experience ...

By unifying Vibes’ best-of-breed mobile messaging platform with Salesforce’s leading customer journey building solution, brands using SFMC Journey Builder can now deliver SMS messages with ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

On August 12, NICE Ltd. (NASDAQ:NICE) announced an expanded partnership with Salesforce to improve customer service ...

The Einstein GPT AI can summarize reports or guide customers to service their own equipment on the Field Service Mobile app.

Salesforce.com’s development platform is known for its ability to create new apps quickly and easily, but with the launch of Lightning, both business users and programmers can get in on the fun.

Microsoft Teams gains a Salesforce integration just like the Salesforce CRM app for Microsoft's enterprise chat rival Slack.