Judging by the volume of product announcements and press coverage over the last couple of years, customer relationship management (CRM) is probably the most talked about category of enterprise ...

Filiberto Selvas is VP of Products at Meteor Solutions, leading technology and services platform that increases campaign engagement, reach and revenue through social sharing. His personal blog can be ...

Enterprise-software giant Oracle has embedded social-networking functions into its latest CRM offerings, allowing the applications to emulate social-networking sites. At a briefing in the Philippines ...

Microsoft announced today that it acquired Adxstudio, which sells web portals for the Redmond tech giant’s customer relationship management software, Dynamics CRM. “This acquisition will empower our ...

A pair of companies offering hosted customer relationship management software for small and medium-size businesses announced new product upgrades Monday. Sage Software and RightNow Technologies, which ...

It’s not exactly clear why Microsoft’s upcoming release of CRM Dynamics 2011 did not provide out-of-the-box social media monitoring, but it didn’t. In response, Siddhartha Rai, program manager of ...

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool.Part ...

NORFOLK, Va.--(BUSINESS WIRE)--Dominion Dealer Solutions’ leading customer relationship management (CRM) and lead management systems, Autobase and Web Control TM, are now both Premium CRM products for ...

Deal to buy the specialist in promoting sports and entertainment events will enable SAP users to aim event pitches at individual customers SAP plans to extend its CRM offering with the acquisition of ...

Seeking to extend its software-as-service model to Web services development, San Francisco-based Salesforce.com Inc. is offering developers free application tools and access to its online products and ...