More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

When Breast Cancer Care merged with Breast Cancer Now they selected Britannic to merge the two telephony systems together to streamline calls and operations. Coincidentally Breast Cancer Care already ...

Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all transcripts with over 200 metrics organised for easy discovery and analysis Calabrio, ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Customer expectations keep increasing while economic uncertainty puts pressure on the bottom line. AI technology provides a timely solution to this pressing brand challenge. Equip yourself with the ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

The PCI Pal solution enables NFP Health customers to securely make payments 24/7 over the phone, removing the need for a call transfer or to consume a contact centre agent’s time with taking payment ...

Trade Secrets of Award-Winning Planning Managers. Contact centre workforce planners constantly face new challenges. Webinar from injixo ...

Contact Centre Supplier Directory - a comprehensive list of products and services suppliers to the Uk contact centre industry.