Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, ...

Overall customer satisfaction with fast-food chains was based on benchmarks, including order accuracy and the helpfulness of ...

Consumers are more selective about — and more critical of — their spending as prices climb. The cost of treating yourself to ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

The American Customer Satisfaction Index (ACSI) just released its annual Restaurant and Food Delivery Study, and the results ...

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, ...

A new survey reveals which fast-food chains like McDonald’s and Sonic are losing favor with customers in 2025.

Despite being closed on Sunday, Chick-fil-A is once again the No. 1 fast food restaurant in America, it's 11th ...

A national report just named the least-loved full-service restaurant in the country, and it still has several locations ...

It's summer vacay time, but you might not be as happy with the travel experience as you were last year.  According to the American Customer Satisfaction Index (ACSI) Travel Study 2025, ...

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.