Zoom became a household name during the pandemic as remote work became the norm nearly overnight. While the company was once synonymous only with video conferencing, it has been quietly building a ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

In the bustling world of artificial intelligence, where buzzwords come and go faster than Silicon Valley startups, one term is genuinely reshaping how we think about work: agentic AI. While most ...

'Traditionally, we have sold services in a direct model, and we're moving to an indirect model,' Zoom's global head of channels, Nick Todd, tells CRN on the latest version of the Zoom Up partner ...