In a world where written communication is a key part of everyday life, it is important to understand how your communication style may come across. All too often, people use emojis and extra ...

Shocking! Women use exclamation marks three times more often than men, according to a new study. Punctuation is a “fraught and contentious business”, said Melanie McDonagh in London’s The Standard.

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...