Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

This shift unlocks flexible investment, allows for adaptive planning and ties AI more directly to business outcomes.

University of Iowa professors found more people use artificial intelligence, or AI,  tools for personal use than for the workplace, following the preliminary results of a national survey. The UI team ...