We’re facing a crisis of customer centricity. Most companies recognize customers as the necessary focal point of business operations, but the philosophy tends to fall apart in the execution. To bridge ...

The author of the first textbook in Social Psychology, William McDougall, who served on the faculties of Oxford, Harvard, and Duke University, wrote that: “We may fairly ascribe the incapacity of the ...

People change for many reasons, all of which are linked to their values. For example, youth who value pleasure might change because the negative consequences of their behavior interfere with their fun ...

The e-bike business is exploding with options for every type of rider. People’s behavior is harder to understand than ever. Sure, people are more willing to share. They’re more willing to write about ...

According to David Allison, author and founder of The Valuegraphics Database, what we value determines everything we do. "Whether we are conscious of it or not, the majority of decisions we make are ...

Survival of today's retailers depends on many factors, but in an era when consumers find most brands to be "easily replaceable," meeting consumer expectations plays a critical role. You would be ...

Another thought-leader in redefining value is Jed Emerson. After working as the director of a venture philanthropy fund in the 1990s, he was acutely aware of what he later called the “bifurcated value ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Sigmund Freud liked cigars. However, he observed that love ...