Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

Q: My parents bought a refrigerator in 2012. The Electrolux refrigerator had a problem and needed to be repaired about eight times. Finally, in late 2017, it had to be replaced because it was deemed ...

Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance? Q: I purchased a new GE refrigerator three months ago. The refrigerator portion stopped cooling ...

When your refrigerator starts cycling too often, leaking water or growing ice on the walls, don’t worry. These common fridge issues can be fixed easily without calling a repairman, even if you don’t ...

Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this? Q: I recently bought a ...

Note to readers: This story has been updated to include an additional statement from Samsung. Food rotting quickly. Vital medications ruined. Families diagnosed with food poisoning. These are just a ...