The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...

Healthcare is a dynamic landscape. Opportunities to improve processes, address concerns and deliver exceptional care experiences are a patient expectation, a regulatory metric and at the heart of the ...

Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

The Office of the Assistant Secretary of the Army for Financial Management and Comptroller’s Business Process Reengineering team was recognized with a 2022 Army Lean Six Sigma Excellence Awards ...

The Secretary of the Army established the Army Recruiting and Retention Task Force (ARTF) in August 2022 to identify opportunities for long-term change and close the accessions gap. The Army depends ...

Toby O'Rourke is the President & CEO of Kampgrounds of America, Inc. and a thought leader in outdoor hospitality and travel. In the past few years, my company undertook a big surge of new property ...

KALAMAZOO, Mich.—Western Michigan University student Andrew Eden entered his supply chain specialist internship at Goodwill Industries knowing that he had the process management skills to add value ...