I’ve worked with hundreds of couples in my 25 years as a licensed marriage and family therapist in the San Francisco Bay area. Much of guiding couples to get their relationships back on track is ...

In my last two posts about customer experience (CE), I talked about the importance of defining a brand and setting a business-wide target. The way I see it, there's a method to improving CE -- a cycle ...

Every scene you play as an actor, no matter how old you are, will require a deep understanding from you. You need to understand who the character is, what the context of the scene and larger story is, ...

Gone are the days when customers would stroll into a store and chat with a salesperson to learn about your products. Today, shoppers discover brands on their own, conduct online research and either ...

“Data only tells you who the customers are and what they did in the past,” he says. In order for data to be useful, you need to understand customer intent–on why they do or don’t buy from you. And for ...

Increasingly, small-business contracts include arbitration clauses that seek to limit potential lawsuits. Mark Davis, a partner with Davis Levin Livingston, offers these tips to help you understand ...

Applying for a federal career in the same fashion that you would apply for a private-sector job is not going to get you very far. There are some stark differences between the public and private sector ...