Smartwatches are expensive, so knowing customer ratings before you buy matters. A recent survey compared major brands to see ...

A year after DOGE, a new survey of government employees shows low job satisfaction and engagement.

A new survey reveals Cincinnati residents' satisfaction with the city's image dropped significantly in two years.

Buy Now, Pay Later (BNPL) usage continues to surge, with 37% of U.S. consumers using it in the past 90 days—up five ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

The annual American Customer Satisfaction Index of the telecommunications industry in 2024 has found that consumer satisfaction with streaming services hit an all time high while satisfaction with pay ...

This story is part of your SHN+ subscription Senior living companies look at many metrics to benchmark their operational ...

While many measurements of retirement readiness suggest that older Americans will fall short of maintaining their quality of life after completing their careers, the overwhelming majority of retirees ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

This survey form may be downloaded, modified, printed and distributed to patients. Download the HRSA English patient satisfaction survey (doc) and adapt it for use in your facility. Download the HRSA ...

Arlington Transit (ART) bus service is riding a post-Covid bump up in customer satisfaction. A survey of 2,000 riders ...