The Dow Jones Industrial Average is declining Friday morning with shares of Salesforce and Microsoft seeing the biggest declines for the price-weighted average. The Dow was most recently trading 136 ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

'Microsoft has disappointed so many customers with AI,’ Salesforce co-founder and CEO Marc Benioff said. Salesforce CEO and co-founder Marc Benioff said earlier this week that Microsoft’s artificial ...

Microsoft (NASDAQ:MSFT), Salesforce (NYSE:CRM), ServiceNow (NYSE:NOW) and Intuit (INTU) are expected to be among the top beneficiaries of artificial intelligence agent spending, as Bank of America ...

CRM bets big on Agentic AI as Agentforce and Data Cloud drive surging revenues and bookings, signaling a potential turnaround in growth momentum.

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...

Microsoft has unveiled two AI sales agents, known as “Sales Agent” and “Sales Chat.” By connecting to both Microsoft Dynamic 365 and Salesforce, the two models can be used to qualify potential leads ...

Fighting words? Salesforce co-founder and CEO Marc Benioff took to his personal X account last night to criticize Microsoft's AI assistant Copilot as "disappointing," saying "It just doesn’t work, and ...

The CEO of Salesforce has taken aim at Microsoft saying that his company’s clients are decidedly underwhelmed by Copilot, Microsoft’s AI solution. Marc Benioff didn’t pull any punches as he launched ...

Microsoft, under CEO Satya Nadella, is adding new AI capabilities including AI agents that can complete tasks and oversee business processes autonomously. (GeekWire File Photo / Todd Bishop) AI agents ...

Microsoft announced that 10 new AI agents, or AI capable of acting on an organization’s behalf to carry out tasks, will become available in public preview next month. McKinsey & Company already used a ...