Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage Contact Center + Salesforce Voice and ...

Adecco Group has begun a global deployment of Salesforce Agentforce 360 and Voice across its recruitment operations. The expanded, multi-year partnership is designed to support a large scale, human ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Salesforce will announce next week two new capabilities designed to make its AI agents more versatile and useful for businesses, Axios has learned. Why it matters: Salesforce faces growing competition ...

Anyone who wants to use AI agents must also be able to contain them. Salesforce aims to make this possible with its Einstein Trust Layer.

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on ...