Like it or not, we humans tend to accentuate the negative, a concept known as “negativity bias.” For example, dwelling on unpleasant encounters more than positive ones, responding more strongly to ...

Positive thinking — Harness the power of optimism to help with stress management.

Research suggests that high neuroticism (compared to low) leads people to experience more negative and less positive feelings ...

A positive optimist promotes a vision of a better future to motivate people to strive for it. A negative optimist also hopes for a better future but focuses on what keeps us from achieving it.

By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...