Ben Crudo is CEO of Diff Agency. Ben is a retailer turned technologist and an e-commerce expert helping retailers win today and tomorrow. Back in the 1980s, my parents ran a chain of denim stores ...

Wayfair is new to physical retail. The home furnishing giants sold billions of dollars of furniture and home decor in 2024, and with only one physical store, the lion’s share of that was online. But ...