Some conversations are tough. These conversations are where something is at stake. Giving feedback, verbalizing your opinion, setting a boundary. We tend to avoid these conversations because they make ...

Q: How do non-verbal communication skills affect conflict resolution? A: Often, we think about communication in terms of words alone; however, a large part of communication is non-verbal. In what ways ...

Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense, (potentially) volatile, ...

What you say in a relationship is important but, perhaps, equally as important, is all the stuff you don’t say yet impart with your body language. It's important to learn how to improve non-verbal ...

Demand for people with interpersonal skills has been on the rise for decades. Harvard research shows that, over a 30-year period, jobs that require a lot of social interaction grew by 12 percentage ...