Dynamics 365 (formerly called Microsoft Dynamics 365 CRM) offers AI-powered sales services and marketing applications. These apps are all part of the greater Microsoft tech stack and can be ...

Microsoft today debuted new Dynamics 365 ... Dynamics 365 Virtual Agent For Customer Service New Dynamics 365 Virtual Agent for Customer Service features will help organizations’ customer ...

In January, during Microsoft's latest quarterly earnings call, the vendor reported that Dynamics products and cloud services revenue increased 19 percent year over year. Dynamics 365 revenue grew ...

Microsoft said these agents for Dynamics 365 will continue to learn and handle new situations as they happen. Agents will work to improve their quality of service based on how issues are resolved.

There are a variety of customer relationship management (CRM) platforms that organisations can use to vie for customers’ ...

The virtual NRF 2021 event commenced on January 12, and today, Microsoft marked its presence at "Retail's Big Show" through announcements regarding its Dynamics 365 platform. The tech giant has ...

Microsoft plans to introduce new agents in Dynamics 365 for sales, service, finance and supply chain teams. Jared Spataro, ...

Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, customer service, finance, and supply chain operations. The company is also previewing an addition ...

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...

Microsoft is a compelling long-term investment despite market fluctuations, with a fair value of $431.1 and potential ...