On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...

Over the last year, threats to digital peace have reduced trust in technology and highlighted the urgent need for improved cyber defenses at all levels. Encouragingly, defenders the world over are ...

Microsoft has been releasing in-depth security reports for more than 15 years as a way to highlight emerging trends in cybersecurity. Our latest report, the "Microsoft Digital Defense Report 2022," ...

(Photo above) From left: Tony Yeoh, Chief Executive Officer of Digital Penang, YAB Chow Kon Yeow, Chief Minister of Penang and K Raman, Managing Director of Microsoft Malaysia at the MOU exchange ...

MANILA, PHILIPPINES, 15 November 2022 — Cybersecurity has become a complex and critical imperative today and the need for improved cybersecurity and resiliency has driven governments and organizations ...

Cybersecurity is ever-evolving. That's why Microsoft tracks intelligence from trillions of daily security signals to gain insight into what threat actors are doing and provide guidance for how ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Revealing the true cybersecurity landscape today: Insights, threats, and the power of AI in the Microsoft Digital Defense Report 2023. Each year, Microsoft releases the Microsoft Digital Defense ...

Microsoft released a Digital Equity Data Dashboard this week to help understand gaps in broadband connectivity throughout the United States. The dashboard uses data from the Census Bureau, Federal ...