Global AI and CX leader honored for driving innovation and exceptional value across the Intercom ecosystem during a year of hyper-growth.

Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues. Des Traynor, Intercom, presents at the launch ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Intercom today launched a roster of updates in its spring 2025 release that will make it possible for artificial intelligence agents to answer any question, via any channel, anywhere. The biggest of ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

LINCOLN, Neb., Dec. 18, 2025 /PRNewswire/ -- Class Intercom, the leading social media management platform for schools, today announced the upcoming release of a new AI-powered survey and engagement ...

Pioneer by Intercom takes place on Oct. 9, 2025, at the Perelman Performing Arts Center in New York City. The summit will be available in person and virtually. The event will gather over 400 leaders ...