From the moment she arrived at her hotel in Costa Rica's Drake Bay, Janice Lintz suspected she had made a mistake. The building was crumbling and looked nothing like the property description online.

This felt new. In the past, a hotel booking had been an easy thing to cancel. Up until the day before check-in, you could ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...

Room service has long been a hallmark of hotel luxury, but in today’s ultra-competitive hospitality landscape, some hotels are going off-menu and thinking outside the box. Perched high above Central ...

Turns out that automatic mood lighting and motorized drapes do not make me a relaxed and happy traveler. And for the last time, I don’t want to download your app. By Amy Tara Koch At my boutique hotel ...