HM Revenue and Customs (HMRC) is closing down much of its telephone help services for months, as part of a push to make peope use its website instead. The tax authority has announced that: between ...

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

Workers are set to take control of their tax affairs after the UK Government announced a new online Pay As You Earn (PAYE) service for around 35 million UK taxpayers as HM Revenue and Customs (HMRC) ...

HMRC service performance has been a hot topic for some time and has received considerable attention in mainstream media, at parliamentary committees and elsewhere. Professional bodies continue to ...

HM Revenue and Customs (HMRC) has been accused by a public spending watchdog of degrading its own services “as a matter of policy” and damaging public confidence in the tax system. Concerns about a ...

HMRC staff are being given the equivalent of one day off a week to 'promote gender ideology', as call waiting times reach record levels for people trying to fill in their tax forms. A job advertised ...

HMRC is 'deliberately' offering taxpayers poor customer service, according to a report by MPs which found that waiting times have reached record levels. The tax office strongly refutes the report's ...