Strange things can happen when you call tech support. But perhaps not quite as strange as what allegedly happened to Tara Fitzgerald. According to News10 in Sacramento, Calif., Fitzgerald wanted to ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

Gripe Line readers share insight on Dell tech support and why you're bound for endless frustration when your call lands offshore When I posted “In defense of Dell’s customer service” last week, I ...

For tech support, Dell and Lenovo are also a bit higher than before. Only HP has numbers that went down. According to a recent Gartner report, Dell, HP, and Lenovo are the top sellers of personal ...