There has been a bevy of Walmart customers who’ve hopped onto social media to share their disdain for the retailer’s star-rating system at its self-checkout kiosks. Another TikToker named Kevin ...

A Walmart employee claimed a customer called the police after he — the customer — accidentally overcharged himself for avocados at the self-checkout kiosk, then accused the store of “robbing” him. The ...

Walmart, a titan of retail known for its operational efficiencies, finds itself at a pivotal juncture. The retailer’s widespread adoption of self checkout systems, initially designed to streamline ...

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When you check out at Walmart, a survey pops up on a screen, prompting you to rate your satisfaction with your visit on a scale of one to five stars. For Walmart customers and employees, it's proving ...

for a customer to get a printed receipt, which is likely going to be requested by an associate waiting at the store’s exit, they must interact with a message prompting shoppers to give an evaluation ...