Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Here we are at the end of the year, with 2024 just around ...

We can approach understanding customer experience (CX) in many different ways, including through the optimization of processes and the implementation of new technology capable of changing their day-to ...