Getting customer service right pays off. According to a study by PWC, 86% of buyers are willing to pay more for a great customer experience. And 89% of consumers are more likely to make another ...

The Department of Homeland Security (DHS) achieved its goal set out by Secretary Alejandro Mayorkas to reduce the total amount of time the public spends accessing DHS services by 20 million hours as ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

To enhance customer service and overall patient satisfaction, more than 300 staff members at the Walter Reed National Military Medical Center (WRNMMC) recently completed training aligned with the ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...