FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

In the clearest sign to date about the blurry line between a communications service provider and a customer service software firm, Cisco today announced a sweeping reform of its Unified Contact Center ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

(MENAFN- Mid-East Info) Empowering UAE businesses to deliver proactive, efficient, and high-impact customer experiences Dubai, UAE – September 2, 2025 – As the customer experience landscape rapidly ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Liberty Global, the communications services provider (CSP) behind the Virgin Media brand, has kicked off the first stage of a major project to transform its customer service experience in an attempt ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

Announced on Monday, Cisco says the agreement will lead to the creation of Customer Experience as a Service (CXaaS) offerings designed to "deliver consistently enjoyable and rich customer experiences.